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Our Guarantee
At James Taylor Furniture, we take pride in our commitment to excellence and the enduring quality of our handcrafted furniture. Our ethos revolves around creating pieces that not only meet but exceed your expectations. To reinforce our dedication to your satisfaction, we are pleased to offer a robust 10-year guarantee on all our cabinetry, including hinges and drawer runners.
Crafting Timeless Quality
Freestanding Furniture
All our freestanding furniture bears the James Taylor Furniture hallmark of craftsmanship and is covered by our comprehensive 10-year guarantee. This includes hinges, drawer runners, and all other aspects of each piece unless otherwise specified.
Kitchens, Bedrooms & Other Fitted Furniture
Our unwavering commitment to longevity extends to your entire kitchen, bedroom and fitted furniture setup. The same 10-year guarantee safeguards these vital spaces. For kitchen and bedroom doors specifically, we offer a 6-year guarantee, providing you with confidence in the durability of these key components.
Our Pledge to You
In the rare event that any of our products exhibit issues or fail within the guaranteed period, we stand by our promise to rectify the problem promptly. Whether it's a minor adjustment or a replacement of a faulty part, the skilled craftsmen at James Taylor Furniture are committed to ensuring your satisfaction and the continued enjoyment of your furniture.
How to Avail the Guarantee
Contact Us
If you encounter any concerns within the guarantee period, simply reach out to our dedicated customer support here.
Professional Assessment
We will promptly assess the issue and work collaboratively with you to determine the most suitable solution, whether it involves a repair or replacement.
Resolution
We will then rectify the problem, ensuring that your furniture regains its pristine condition and continues to tell the story of enduring craftsmanship.
Exceptional Craftsmanship, Unwavering Guarantee
At James Taylor Furniture, we believe in the enduring value of exceptional craftsmanship. Our 10-year guarantee is a testament to the confidence we have in the quality of our products and our commitment to your satisfaction. Trust us to furnish your spaces with furniture that not only complements your lifestyle but also stands the test of time.
Thank you for choosing James Taylor Furniture for your furniture needs. We look forward to exceeding your expectations and delivering furniture that enriches your life for years to come.
Note: For detailed terms and conditions of the guarantee, please refer to our official documentation below or contact us.
James Taylor Furniture: Guarantee - Terms and Conditions
1. Scope of Guarantee: The James Taylor Furniture 10-Year Guarantee stands as a testament to our unwavering commitment to quality. It encompasses all facets of freestanding furniture, including hinges and drawer runners. Additionally, this guarantee extends to kitchens, bedrooms, and other fitted furniture, with a dedicated 6-year coverage specifically designed for kitchen and bedroom doors. This guarantee excludes coverage for any construction or building work undertaken and is specifically applicable only to the furniture, kitchen, or bedroom furniture in question. Our promise is to protect your investment, ensuring enduring quality and satisfaction.
2. Commencement of Guarantee: The guarantee period begins from the point of delivery or installation, assuring you the full benefits of our dedication to quality and longevity. For freestanding furniture, kitchens, bedrooms, and other fitted furniture, the guarantee spans an impressive 10 years. In the case of kitchen and bedroom doors, the coverage extends for 6 years from the date of delivery or installation, providing you with lasting peace of mind.
3. Fair Wear and Tear: Recognising the inherent lifecycle of products, our guarantee acknowledges the occurrence of fair wear and tear. It specifically covers defects arising from faulty materials or workmanship. However, it does not extend to damage resulting from misuse, negligence, accidents, fair wear and tear or alterations to the original product. This distinction ensures genuine issues are addressed while maintaining the integrity of the guarantee.
4. How to Claim: Initiating a guarantee claim is a straightforward process. Should you encounter an issue covered by the guarantee, contact James Taylor Furniture via the Contact Us page. We require proof of purchase and a detailed description of the issue to facilitate a prompt assessment and resolution.
5. Assessment Process: We will conduct a comprehensive assessment of the reported issue. This may involve on-site inspections or requests for additional information to ensure a thorough understanding of the situation. This meticulous approach enables us to determine the cause and implement the most appropriate resolution.
6. Resolution Options: Based on the assessment, James Taylor Furniture is committed to determining the most suitable resolution for your specific situation. This could involve the meticulous repair of the faulty part or, if necessary, the seamless replacement of the component. In instances where the original component is no longer available, we pledge to provide an equivalent substitute of equal or superior quality.
7. Customer Responsibilities: Your active cooperation is crucial to the guarantee process. We request customers to provide accurate information during the claim process and adhere to any instructions provided by James Taylor Furniture. Unauthorised repairs or modifications may void the guarantee, underscoring the importance of following our guidance for a successful resolution.
8. Exclusions: While we are committed to standing behind our products, it's essential to note certain exclusions. The guarantee does not cover damage resulting from commercial use (unless specified), exposure to environmental conditions (including sunlight), improper assembly, inadequate maintenance or improper use. Additionally, variations in wood grain, colour, or texture that occur naturally are not covered.
9. Transferability: The guarantee is a testament to our commitment to the original purchaser of the furniture. As such, it is non-transferable, emphasising our dedication to providing personalised service and assurance directly to our valued customers.
10. Jurisdiction: Any potential disputes related to the guarantee are subject to the laws and jurisdiction of the United Kingdom. This ensures a clear legal framework for addressing issues and reinforces our commitment to transparency and accountability.
11. Amendments: In our pursuit of continuous improvement, James Taylor Furniture reserves the right to amend the terms and conditions of the guarantee. Any changes will be communicated to our customers through the official website or other appropriate channels, ensuring transparency and awareness.
By purchasing James Taylor Furniture products, you agree to abide by these comprehensive terms and conditions outlined in the Guarantee. For any further information or to initiate a guarantee claim, please Contact Us. Your satisfaction is our priority, and we look forward to providing you with enduring quality and exceptional service.
