Refund and Returns Policy

Overview

Our refund and returns policy is designed to ensure your satisfaction with your purchases from James Taylor Furniture. Please review the guidelines below, which outline the process for requesting refunds and returns based on the type of item you’ve purchased.

Bespoke Made Items:

Bespoke made items, carefully crafted to your unique specifications, are not eligible for a refund or return except in the case of receiving a damaged item. However, you must notify us of any damage within 48 hours of receiving the goods. To report damage, please contact us immediately at support@jamestaylorfurniture.com with clear photos of the damage, your order number, and your contact information. We will work with you to resolve the issue promptly.

Stock Items:

Stock items can be refunded if you no longer wish to keep them, provided that you meet the following conditions:

• You must initiate the return process within 30 days of the purchase date.
• The item must be in its original condition, unused, and in its original packaging.
• You are responsible for covering the return shipping costs.

Upon receipt and inspection of the returned stock item, we will issue a refund for the purchase price, minus any applicable shipping fees.

In the case of receiving damaged stock items, you have the option to request a refund or an exchange for the same item, subject to stock availability. Please contact us immediately at support@jamestaylorfurniture.com with clear photos of the damage, your order number, and your contact information. We will work with you to arrange a refund or exchange, provided that stock is available.

Non-Refundable Deposits for Bespoke Items:

Deposits made for bespoke items are non-refundable. When you place an order for a bespoke item, a deposit is required to secure production and materials for your unique product. This deposit is non-refundable under any circumstances.

General Refund and Return Guidelines:

To initiate a return or request a refund for a damaged bespoke item or an unwanted stock item, please contact our customer service team at returns@jamestaylorfurniture.com within 30 days of the purchase date for returns other than damage reports. For damage reports, you must notify us within 48 hours of receiving the goods.

When contacting us, include your order number, contact information, and a detailed reason for your return or refund request.

For your protection, we recommend using a trackable shipping method when returning items.

Refunds will be issued to the original payment method used for the purchase once we receive and inspect the returned item.

Contact Us:

If you have any questions or concerns about our refund and returns policy, please reach out to our customer service team at support@jamestaylorfurniture.com. We are here to assist you and ensure a seamless experience with James Taylor Furniture.

Thank you for choosing James Taylor Furniture, and we appreciate your understanding and cooperation with our refund and returns policy.